CADENTIA
BRAND
COMPANION
PLATFORM
Brand companions are AI agents that enhance customer success
Brand companions help customers discover, navigate, and enjoy a brand’s service with ease and inspiration
Cadentia Platform provides end-to-end tools for making your brand truly interactive and personal
Design, manage and operate your Brand Companion with Cadentia AIQ tools
Integrate the Brand Companion into your core product or service experience channels
Connect to your back-end knowledge and systems
The Brand Companion adapts across interfaces and meets your customers where they are
Interact across channels with the same backend & data
Quick to start with your branded web-app for mobile and desktop
Able to integrate by embedding into an existing service on your website or mobile app, or even custom interfaces like multifunction displays with our SDK
Elevate your CX beyond transactional, one-way interactions
Continuous dialog that builds on the memory of the previous plans and conversations
Branded experience with your data, your customer journeys and your look and feel
Multimodal platform for creating CX with text, pictures, widgets and voice
Context awareness makes the Brand Companion personalized and relevant for customers
Brand Companion adapts to the context of your customer, delivering personalized experiences
Channel Context combines channel history, like past conversations, with the current state, like the content the user is viewing for smooth & relevant interactions
Service Context understands your service profile (e.g., boat configuration, event schedule, etc.) and service status (e.g., fuel level or the current time) to provide tailored support
Personal Context with understanding of your customer’s user profile and interaction, or transaction history, enables personalized experiences, e.g. offering intuitive and predictive user experience and smarter recommendations
Your Brand Companion is grounded on your company knowledge
Brand Companions are powered with your data, policies and service information.
Our data pipelines, tool call framework, knowledge graphs and agentic retrieval capabilities enable the Brand Companion’s engagement agent to have accurate, timely, and contextually relevant dialogs with your customers
Cadentia AIQ is the interface for your business teams to manage the Brand Companion
End-to-end suite of no-code tools for designing, maintaining and operating Brand Companions
Full control over the design of the Brand Companion behavior, including context design, customer journey setup, brand identity, and deployment across channels
Operate the customer interactions and ensure seamless handoffs between Brand Companion and human organization
Gain next level of customer insights with the built-in analytics to track performance and customer interactions, enabling continuous optimization and service improvement
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