DIALOG

We work to enable

CONTINUOUS
DIALOG

B2C AI

We do it by the means of

BLEEDING-EDGE
AI FOR B2C COMPANIES

GROWTH

As a company we are now in an extremely

RAPID GROWTH PHASE

CUSTOMER

Our technology enables

MEANINGFUL CUSTOMER
RELATIONSHIPS

Cadentia Technologies

At the heart of a good customer relationship is dialog – just like with any relationship. The more deeply you learn to understand customers, the more targeted customer service you can provide. Therefore, customer dialog must be continuous and continuously deepening. It is precisely for this need that Cadentia develops technology.

Cadentia was founded in 2023. We are an enterprise software company enabling controllable and effective use of the bleeding edge AI technologies for B2C companies to elevate their customer relationship. Our founder team has over 100 years of collective experience in the global technology markets with deep expertise in digital services, AI technologies and customer relationship management. We are backed by the leading Nordic venture capital investors and are rapidly growing.

Our AI-based technology makes it easier for businesses to communicate with their customers. It allows you to bring your customer dialogues into a single channel and deepen your direct customer relationship – reducing your dependency on the global consumer tech platforms and their ever-changing algorithms. AI ensures that every conversation goes deeper than the last: the AI’s memory capacity is infinite and therefore customers receive an increasingly personalized service as conversations go on. In turn, you can build loyal – and meaningful – customer relationships, where people can be themselves.

FOUNDERS

CO-FOUNDER & CEO
Tatu Heikkilä
Strategy
Team building
Customers
Partners
Tatu is leading the growth of Cadentia’s team and business as CEO. He is passionate about building Cadentia to a market leader of innovative solutions for strengthening the relationships between brands and consumers, and to enable driving customer loyalty and value creation for Cadentia’s customers across the world.

Tatu has a long experience from the global enterprise technology business. He worked +20 years as a consultant and managing director & partner at Boston Consulting Group advising top management of some of the world’s largest technology companies.

Outside of work Tatu enjoys wine, cooking, jazz, sports, NBA and especially spending time with his family.
CO-FOUNDER & SALES
Henrik Dahl
Sales
Customers
Partners
Start-ups
Henrik is a sales and business oriented serial technology entrepreneur, with a passion for innovation and positive change.

He has held key roles as a founder, investor and board member in over 10 startups and growth companies. Henrik was a co-founder and CEO of Eniram until a successful exit to Wärtsilä in 2016, board member and interim CEO of StormGeo before acquisition by Alfa Laval in 2021, and founding investor and Chair of Board of Saxdor Yachts since 2020. Known for his fast-paced, impatient nature, Henrik focuses on driving transformative growth to make the world a better place.

In his personal life, Henrik enjoys sports such as orienteering and cycling, while also indulging in his passion for esports. He values quality time with his family, in the tranquillity of the Finnish Archipelago.
CO-FOUNDER & AI
Ilkka Kosunen
Gen AI
ML
Data science
Cloud
Ilkka (PhD) leads Cadentia’s innovation as Chief Scientist, leveraging decades of experience in AI, machine learning, and data science.

His expertise in GenAI, LLMs, and MLOps drives Cadentia’s cutting-edge solutions for real-world applications pushing the boundaries of what’s possible in real-time adaptive systems and AI-enabled customer experiences. A prolific researcher with over 40 publications and several patents, Ilkka combines scientific rigor with scaleable deployment. His expertise on the latest AI advancements enable groundbreaking value to our clients.

Outside of work, Ilkka enjoys music, playing GO, exploring new AI technologies, and spending time with his family.
CO-FOUNDER & PRODUCT
Kai Kuikkaniemi
Product management
Gen AI management
Ecosystems
Enterprise architecture
Kai (PhD) leads product development at Cadentia, focusing on how AI can revolutionize customer experiences and data processing. He is passionate to build software that helps enterprises harness AI in a humane, value-driven way to benefit businesses, people, and society.

Kai has a versatile background spanning tech, enterprise architecture, startups, research, and business development. His expertise includes creating human-centric data management solutions, driving innovation in marketing, loyalty, and payment systems, and leading teams through complex digital transformations.

Outside of work, Kai is passionate about running and Ashtanga yoga. He spends much of his free time with his family and also expresses his creativity through light and video design for live bands.
CO-FOUNDER & UX
Pauli Ojala
UX
Engineering
Video & audio
Design
Pauli leads the development of user experience and visual technologies at Cadentia.

His decades of experience in startups as a founder, designer and engineer include several companies in the content creation space, 3D modelling, business presentation software, and UI design tools. He was a co-founder and CTO at Vidpresso, a live streaming tool for media professionals, acquired by Facebook in 2018. Pauli believes that consumer experiences will be transformed by businesses that can harness the creative instincts of their employees.

In the analog world Pauli likes to read, write, paint, and spend time with his children.

Our thoughts

The Evolution of CRM Toward the Era of Natural Consumer-Brand Interaction

Customer relationships have transformed significantly over the years. We fondly recall the personal, face-to-face interactions with familiar customer service representatives—interactions that felt intimate and meaningful. Today, however, we often engage with complex, socio-technical businesses through digital interfaces, where customer service is transactional or even self-man

Read article
Want us to contact you?

Let´s talk

info@cadentia.ai
LinkedIn