We are
Cadentia.

An enterprise software company helping meaningful brands use bleeding-edge AI to deliver customer success. Based in Helsinki, backed by leading Nordic venture capital investors.

Dialog first

At the heart of a good customer relationship is dialog, just like with any relationship. To build one you need to be there when your customer most needs you. AI makes it possible, for the first time, to meet and serve each customer individually at scale. The best customer dialog is continuous, in the right context and grounded in the expertise of your brand. That is precisely the need Cadentia builds technology for.

Our founder team has over 100 years of collective experience in the global technology markets, with deep expertise in digital services, AI technologies and customer relationship management. Recognised as an innovation leader in AI-powered customer experience, and winners of Best Digital Service at Grand One 2026.

Who we work with

Our customers are brands with complex, often configured products or services: think likes of vehicles and other big ticket purchases; complex machinery, technology or other B2B products; financial and industrial services.

Cadentia is built for businesses where finding the right solution requires close collaboration, and where customer engagement throughout the lifecycle is what drives real value.

Founders

Tatu Heikkilä

Co-founder & CEO

Tatu Heikkilä

  • Strategy
  • Team building
  • Customers
  • Partners

Tatu leads the growth of Cadentia's team and business. He is building Cadentia into a market leader in solutions that strengthen the relationship between brands and consumers, driving customer loyalty and value creation for Cadentia's customers across the world.

He has long experience in the global enterprise technology business, including over 20 years as a consultant and managing director and partner at Boston Consulting Group, advising the top management of some of the world's largest technology companies.

Henrik Dahl

Co-founder & Sales

Henrik Dahl

  • Sales
  • Customers
  • Partners
  • Start-ups

Henrik is a sales and business oriented serial technology entrepreneur with a passion for innovation and positive change.

He has held key roles as founder, investor and board member in over 10 startups and growth companies: co-founder and CEO of Eniram until its exit to Wärtsilä in 2016, board member and interim CEO of StormGeo before its acquisition by Alfa Laval in 2021, and founding investor and Chair of the Board of Saxdor Yachts since 2020.

Ilkka Kosunen

Co-founder & AI

Ilkka Kosunen

  • Gen AI
  • ML
  • Data science
  • Cloud

Ilkka (PhD) leads Cadentia's innovation as Chief Scientist, with decades of experience in AI, machine learning and data science.

His expertise in GenAI, LLMs and MLOps drives Cadentia's solutions for real-time adaptive systems and AI-enabled customer experiences. A prolific researcher with over 40 publications and several patents, he combines scientific rigour with scalable deployment.

Kai Kuikkaniemi

Co-founder & Product

Kai Kuikkaniemi

  • Product management
  • Gen AI management
  • Ecosystems
  • Enterprise architecture

Kai (PhD) leads product development at Cadentia, focusing on how AI can transform customer experiences and data processing. He builds software that helps enterprises harness AI in a humane, value-driven way.

His background spans tech, enterprise architecture, startups, research and business development, including human-centric data management, innovation in marketing, loyalty and payment systems, and leading teams through complex digital transformations.

Pauli Ojala

Co-founder & UX

Pauli Ojala

  • UX
  • Engineering
  • Video & audio
  • Design

Pauli leads the development of user experience and visual technologies at Cadentia.

His decades of startup experience as founder, designer and engineer span content creation, 3D modelling, business presentation software and UI design tools. He was co-founder and CTO at Vidpresso, a live streaming tool for media professionals acquired by Facebook in 2018.

Let's talk

Cadentia on LinkedIn